Terms and Conditions
1) Intellectual Property
This website and all of the website content forming the website is the intellectual property of Ivory Day. The website content includes but is not limited to all images, logo’s, text, designs, source code, written text, product names and brand names used on the website.
As a user of the website you acknowledge that Ivory Day owns the website content and you agree that you will not modify, copy or adapt any of the content without written permission from Ivory Day.
2) Placing an Order
When an order is placed on the www.FrenchKnot.com.au website you will receive an email confirmation of that order. The email confirmation does not constitute an acceptance of your order. The order placed by you represents an offer to purchase the specific items at the price displayed on the website at the time of order.
To the extent permitted by Australian law, Ivory Day reserves the right to either accept or reject the order for any reason including the unavailability of stock, errors in the price of an item, incomplete address details or incorrect delivery cost calculation. If your order is rejected and a payment had been made then a reimbursement will be processed to the credit card/Paypal account that the original payment was made from.
3) Shipping costs
The cost of postage and handling for homewares within Australia varies widely depending on the size and weight of the items your order. To see what your shipping will be, simply add the items to your cart, scroll down and you will see the Postage Calculator. Just enter your postcode and click the little update button and the postage cost will appear. In some cases, for rural postcodes, if your order needs to be packed in multiple packages or is otherwise unusually bulky, our online postage calculator may not be able to accurately calculate your shipping charges. These instances are rare but should this arise, we will get in touch with you to let you know. If you have any queries about freight charges, please don't hesitate to get in contact with us on 02 9146 4720.
To reduce unnecessary waste, we use recycled packaging whenever possible to send out your items.
4) Delivery of your items
4.1) Australia Post deliveries
We use Australia Post's tracked parcel system for a secure and reliable service on all parcels less than 100cm in length. If you aren't home when Australia Post attempt to deliver, they will look for a safe place to leave the item and take a photo of the parcel as proof that it was delivered safely. If they can't see a safe place to leave your parcel, they will leave a card and take the parcel to your local Post Office for you to collect.
We despatch daily at midday and most orders will go out the day after the order is received depending on volume of orders in the system. Most orders are sent with Australia Post and delivery to major cities on the east coast will take approximately 1-3 days from date of despatch. Items going to Adelaide can take3-4 days and items to Perth can take around 5 days. These timeframes are not guaranteed by Australia Post.
Our despatch goes at midday each weekday. So only ExpressPost orders received by 11am can be despatched same day. Express Post orders received after 11am will be despatched the following day. Express Post is only available for items held in our Peakhurst warehouse and that can be carried by Australia Post.
4.2) Courier deliveries
Many of our doormats, furniture and items over 100cm long are sent with a courier. Please do let us know if it is ok for the courier to leave the parcel in a safe place out of the weather if you are not home. If you are not home and you have not given authority to leave the parcel, you will have to contact the carrier to organise a redelivery. This may incur an additional fee to you. Note that couriers can deliver to any street address in Australia so you are welcome to put a work address or that of your local post office if you are in a very rural location.
4.3) International, interstate and bulky item shipping
Our shipping calculator will only calculate postage within Australia using Australia Post rates. Large items such as furniture or wall art must be sent with couriers or specialist carriers and their rates may differ from what is calculated on the website. If this is the case, we will contact you with a corrected freight cost for your consideration.
If you place and pay for an order from an international location we will refund your payment in full.
4.4) Local pick up
For items held in our Sydney warehouses at Peakhurst and Silverwater, customers are welcome to collect their orders from the warehouse. If this option is available, it will show in your Delivery Options in your cart. Simply select 'Collect from Sydney warehouse' and proceed through checkout as normal. No shipping will be charged and we will set your items aside for you to collect. Note that most items are held in our Peakhurst warehouse. Only some items, like furniture, are held at the Silverwater warehouse.
Note that we do not have space for a showroom at our warehouse and so you won't be able to browse our whole range of homewares when you visit. Please bring a list of items you'd like to view and we can get them off the shelves for you to look at.
4.5) Items not available for local pickup
Please note that as some of our furniture, doormats and bed linen are held in other warehouses, these are not available for local pickup. If you would like to check before ordering, please contact us and we'll be happy to help. If you order one of these items without paying for postage, we will contact you to arrange payment of postage.
If you have any queries, simply contact us on 02 9146 4720 or firstname.lastname@example.org.We are open Monday to Friday, 9.30am to 4.30pm.
5) Custom Made and Backordered Items
Items that are custom made, on backorder or are despatched from our suppliers' warehouses, may take a few days longer to be despatched and will be sent by courier. Please let us know if there is a safe place to leave the item if you are not home to avoid any redelivery issues. See details below under 'Courier deliveries'.
If you are concerned about when you might receive your item, please contact us at email@example.com.
6) Opening Hours
The warehouse is open weekdays, except Public Holidays, for pack and despatch of orders. If you are coming to collect an order, note that we are open 9.30am to4pm weekdays. Note that unfortunately we do not have space for a showroom at our warehouse and so you won't be able to browse our whole range of homewares when you visit. If you would like to view some items, it's best to bring a list of items you'd like to view and we can get them off the shelves for you to look at.
We accept payment by Visa, Mastercard, PayPal, Afterpay and ZIP. Once you confirm your order, you can choose to either pay securely by credit card or you can be directed to the PayPal, Afterpay or ZIP websites where you can pay with your PayPal, Afterpay or ZIP account. If you have any queries or concerns, please do give us a call in the office on 02 9146 4720 for assistance.
8) Returns and refunds
We are sure you will be delighted with the quality of the items you order and we endeavour to describe all items as accurately as possible through our product photos and descriptions. However, if you're not happy with the item you receive, please contact us at firstname.lastname@example.org or on 02 9146 4720 within 10 days to discuss an exchange or refund*. (*Sale items and custom made items excluded unless they arrive faulty or damaged.)
However please choose your items carefully as return postage is at the buyer's expense for change or mind. Returned items must be in unused, brand new saleable condition, in the original packaging with all tags attached (where applicable).Please ship in protective packaging as goods damaged in return shipping will not be refunded.
As our ribbon noticeboards are all custom made to order, there are no returns for change of mind on custom made items unless they are found to be faulty.
9) Gift wrapping
Giftwrapping is available for items held in our Peakhurst warehouse and that are small enough to be giftwrapped. Unfortunately there are some items that can't be giftwrapped due to their size or packaging. For example, doormats, furniture and picnic baskets. If you would like your items giftwrapped, simply add gift wrapping to the item/s before you check out. Giftwrapping is charged per item wrapped.
10) Damaged or faulty items
We check all items before shipping but if you should receive an item that is faulty, damaged or not as described, we will offer a full refund or replacement item. Please contact us at admin@FrenchKnot.com.au or on 02 9146 4720 within 10 days to discuss. We usually request photos to confirm that the item is faulty, damaged or not as described but we do reserve the right to request that items be returned for inspection before issuing a refund. Please ship in protective packaging as goods damaged in return shipping will not be refunded. Once we have received the item back in good order and confirmed the fault or damage, we will refund both the cost of the item and the shipping costs or provide a replacement item.
Any item that is returned used or has been damaged after receipt by the customer will not be accepted for refund. After receipt of the item, storage and return shipping is the responsibility of the buyer.
You as the user of the website will at all times indemnify and hold harmless Ivory Day employees, officers, contractors and directors against any liability or claim, action loss or demand (including legal fees on a full indemnity basis) made by any third party as a result of your conduct, your use of the www.FrenchKnot.com.au website or a loss suffered as a result of a breach of these Terms and Conditions or suffered as a result of your reliance on information shown on the ww.FrenchKnot.com.au website.
13) Governing Law
Ivory Day operates in Sydney NSW and the laws of the state of NSW and the Commonwealth of Australia govern these Terms and Conditions.
Ivory Day does not make any representations or warranties in respect to the operation of the www.FrenchKnot.com.au website. The website is provided “As Is” and use by you is at your sole risk. Ivory Day makes no warranty that the website, its content, data or product information will meet your requirements. The user expressly agrees that Ivory Day will not be responsible for any Direct Loss, Indirect Loss or Consequential Loss related to your use of the website. Your only remedy for dissatisfaction with the www.FrenchKnot.com.au website is to discontinue using the website.
Ivory Day cannot guarantee that any content (data, programs, information, files) or hyperlinks that are available on the www.FrenchKnot.com.au website are free of viruses, trojans or spyware. As a user of the website you are responsible for ensuring that your computer/device has adequate security to protect against such threats and you as the user assume responsibility for any risk of damage to your computer/device that occurs as a result of using the www.FrenchKnot.com.au website.
16) Revisions to These Terms
Ivory Day reserves the right to revise these Terms and Conditions at any time. These revisions to the Terms and Conditions will be posted to the www.FrenchKnot.com.au website and will take effect immediately.