Why does Ivory Day collect personal information?
Ivory Day only collects personal information from you if that information is reasonably necessary for you to make use of the range of services that Ivory Day provides. ie, if you are making a purchase from an Ivory Day website then we may collect personal information required to fulfil your order. This information could include data such as your name, address, telephone number and email address (plus other data that may be deemed necessary).
What personal information does Ivory Day collect?
If Ivory Day is providing services to you, then the types of personal information that may be collected will include details of your name, street address, telephone number and email address.
Ivory Day might also collect and store on its servers your login information and your password that you use when you log in to your account on our Websites.
If you apply for employment at Ivory Day or you apply for a contracting role with Ivory Day then we will also collect details of your work history, your education as well as details of referees. If you subsequently accept an employment offer from Ivory Day then we will also collect your Tax File Number and superannuation fund details.
How do we collect personal information?
Ivory Day collects personal information from you when you make a purchase of a product from the Websites or commence the purchase process on our Websites. We will also collect your personal information when you create an account on our Websites or you subscribe to our newsletter. We may also collect statistical information from you in respect of your IP address and the actions that you have taken on our Websites.
- Site performance cookies: these cookies give Ivory Day data about how the Websites are being used. These performance cookies help Ivory Day in providing our users with a better and more user-friendly online shopping experience.
- Online analytics cookies: we use these cookies to help gather statistics about our Websites. For example, they help us track which pages are performing well and which are not. We can then modify the poorly performing pages to enhance the website experience.
- Advertising cookies: these cookies may be used to help improve our understanding of the type of customer that our product offering appeals to and to allow us to target similar customers.
Cookies that are on your PC, laptop or device can be cleared and disabled from future use by changing security settings for your web browser. If you do make these security changes to block cookies then parts of the Websites may not work as originally intended.
How does Ivory Day use your personal information?
Your personal information is used to assist Ivory Day in the following tasks:
1) In fulfilling your order.
2) To notify you if you have requested notification when a product becomes available.
3) To notify you of any issues that may relate to your order.
4) To deliver a newsletter to you.
5) To enhance your online shopping experience by using cookies to keep items within your shopping cart.
6) To arrange payment for the item that you have ordered.
Who does Ivory Day share your personal information with?
Payments for orders made through The Websites are processed by Paypal. These orders are processed securely by Paypal and no payment information is kept by Ivory Day.
Information that is required to ensure the effective delivery of your order will be shared with Australia Post. This information will include your Name, Address, Email and contact number.
Other Logistics Companies
In some instances, we will use other logistics companies to deliver your order. In these instances, we will share the data that is necessary for your order to be delivered. This information will include your Name, Address, Email and contact number.
When required by law we will share your information with Federal or State authorities.
Ivory Day Suppliers
If your order is being delivered directly by one of our suppliers, then we may share your personal information with these suppliers to allow them to fulfill your order. This information may include your name, address, contact number and email address.
How long does Ivory Day keep personal information?
Ivory Day will not retain personal data for any longer than is deemed necessary.
The length of time your data is kept will depend on legal obligations, statutory requirements and our business requirements.
How does Ivory Day maintain the accuracy of the personal information held about you?
Ivory Day aims to take reasonable steps to ensure that personal information about you that has been collected and held is accurate.
The accuracy of the information held is reliant on the quality of the information that you provided to us in the first place.
Is it possible to access and/or change personal information Ivory Day holds about you?
You have the right to gain access to the personal information that Ivory Day holds about you. If you would like to access personal information that Ivory Day holds about you then please contact us at email@example.com
Ivory Day will endeavour to review your request for access to your personal information within thirty days of you making the request. Ivory Day reserves the right to charge you reasonable costs for responding to your request, we will not however charge you for making the request.
How do I report a breach of my privacy?
If you have a concern about your privacy being breached by Ivory Day then please contact us at firstname.lastname@example.org.
We will investigate the circumstances of your complaint and will look at whether the complaint can be resolved quickly. If the complaint is more complex we will inform you of the steps that are going to be taken to resolve the issue.
We will endeavour to investigate and provide you with a written response to your complaint within 30 days of being notified of the complaint. If the complaint relates to a more complex matter then we will keep you informed as to the steps that are being taken.
If you are not satisfied with our response to your complaint, a complaint may be made to the Office of the Australian Information Commissioner (“OAIC”).The OAIC are contactable by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.