Shipping, payment and returns
The cost of postage and handling for homewares within Australia varies depending on the size and weight of the items your order. As you add your items to your shopping cart, you will see what your shipping costs will be.
International and remote location shipping
Our shipping charges only apply to non-remote locations within Australia. Please contact us at email@example.com for a quote on shipping costs to remote locations or countries outside Australia. If you place and pay for an order from a remote or international location before requesting a shipping quote, we will contact you with a shipping estimate and/or invoice before processing your order. If you aren't happy with the shipping estimate, we will refund your payment.
We accept payment through PayPal. Once you confirm your order, you will be directed to the PayPal website where you can either pay with your PayPal account or with a major credit card.
Returns and refunds
We are sure you will be delighted with the quality of the items you order and we endeavour to describe all items as accurately as possible through our product photos and descriptions. However, if you're not happy with the item you receive, please contact us within 10 days to discuss an exchange or refund*. (*Sale items and custom made items excluded unless they arrive faulty or damaged.)
However please choose your items carefully as return postage is at the buyer's expense. Returned items must be in unused, brand new saleable condition, in the original packaging with all tags attached. Please ship in protective packaging as goods damaged in return shipping will not be refunded.
As our ribbon notice boards are all custom made to order, there are no returns for change of mind on custom made items unless they are found to be faulty.
Damaged or faulty items
We check all items before shipping but if you should receive an item that is faulty or damaged, we will offer a full refund or replacement item. Please contact us within 10 days to discuss. We reserve the right to request that faulty items be returned for inspection before issuing a refund. Return shipping is at the buyer's expense. Please ship in protective packaging as goods damaged in return shipping will not be refunded. Once we have confirmed the fault, we will refund both the cost of the item and the shipping costs or provide a replacement item.
Any item that is returned used or has been damaged after receipt by the customer will not be accepted for refund. After receipt of the item, storage and return shipping is the responsibility of the buyer.